This page explains what data we collect when you use the Al Basma Express website, why we collect it, how we protect it and your rights over it. We do not sell your data or share it for marketing purposes.
Data we collect
We collect only what the service actually needs, and never ask for data we don't use:
- Data you submit voluntarily Through the quote, shipment tracking or contact forms: name, mobile number, email, origin and destination cities, service type, and any notes you write.
- Automatic technical data Collected by the website and analytics tools: browser and device type, pages visited, and time spent. This data is aggregated and does not identify you personally.
- Communication records Via WhatsApp, email or phone — we keep them to follow up on your request and resolve any later dispute.
How we use your data
- Preparing your quote and responding to your inquiry.
- Carrying out the move or shipment and following it up until delivery.
- Issuing invoices and official documents required by regulations.
- Improving the website and understanding which pages genuinely help our customers.
What we don't do with your data
We don't sell your data to anyone. We don't share it with advertisers. We don't use your mobile number for unsolicited bulk promotional messages.
Sharing data with third parties
We share only the necessary minimum, and only with parties directly involved in delivering your service:
- Shipping companies, shipping lines and airlines — To issue the bill of lading and carry out the shipment.
- Customs brokers and official authorities — For international shipments, and only to the extent required by regulations.
- Technical service providers — Hosting, email and analytics tools, under agreements that keep data confidential.
We may also disclose data if officially requested by a competent authority in accordance with the regulations in force in the Kingdom of Saudi Arabia.
Cookies
The website uses essential cookies to run pages correctly and analytics cookies to understand visitor behavior in aggregate. You can disable cookies in your browser settings, bearing in mind that some site features may not work properly afterwards.
Data protection & retention
We protect data with reasonable technical and organizational measures and restrict access to those who need it to do their job. We keep request data for as long as needed to deliver the service and meet legal and accounting obligations, then destroy or anonymize it.
Your rights
- Request a copy of the data we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your data unless a legal obligation prevents it.
- Object to the use of your data for analytics purposes.
Children's privacy
Our services are intended for adults, and we do not knowingly collect data from anyone under eighteen. If such data reaches us, we will delete it as soon as we become aware of it.
Updates to this policy
We may update this page when our services or applicable regulations change, and the last-updated date appears at the top of the page.
Contacting us about your privacy
For any inquiry or request about your data, email us at info@albasmaexpress.com or through our contact page.